This video shows how to troubleshoot your computer when it wakes from sleep mode unexpectedly. Lenovo Companion encompasses three main components: My Device: Jpdates component teaches you all you need to know about your new system. Don't see your product? Step 2: Checking for a problem with a connected device in Windows. Specifies the Configuration Manager client installation package that will be used by this task sequence step. Choose one of the following execution policies: Bypass : Loads all configuration files and runs all scripts. The content you requested has been removed.
Find Solutions, ask questions, and share advice with other HP product owners. Visit now Don't see your product? Why HP may not be able to find your product. Don't see your product? This should take less than 1 minute depending on your computer and your connection speed. HP sottware compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
Technical data is gathered for the products supported by this tool and is used to intall products, provide relevant solutions and automatically update this tool, to improve our updtaes, solutions, services, and your experience as our customer. Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers. Minite product you have selected is retired, and support services for it have not been available from HP for several years.
Disabling hybrid sleep in Windows. Understanding Windows Sleep and Hibernate modes. This document applies to HP and Compaq desktop and notebook computers with Windows 10 or Windows 8. Restarting your computer erases all information in the computer's memory, which might restore functionality. Before performing these steps, be sure to restart your computer to attempt to resolve the issue. If you have a notebook computer that cannot return from sleep mode, first make sure it is connected to an AC power source and the power light is on.
This video shows how to troubleshoot your desktop or notebook computer when it doesn't wake up from sleep or hibernate mode. Click here to see this video in full screen on YouTube. Step 1: Enabling the Keyboard in Windows. Skip this step minutee the computer does not enter sleep mode or if the computer wakes unexpectedly. Follow these steps to enable your keyboard to wake your computer updaes sleep mode:. In Windows, search for and open the Device Manager. Click the arrow next to Keyboards and double-click the name of your keyboard.
Figure : Keyboards selection in the Device Manager window If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management wondows available. If you are prompted for an Administrator password or confirmation, softwafe the password or provide confirmation. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked.
Figure : Allow this device to wake the computer selection in the Power Management Global Forex Economic Calendar Economic News Indicators Click OKand then test to make sure that the keyboard can now wake the computer.
If the computer still cannot wake from sleep mode, continue using these steps. Step 2: Updating software and drivers. Some drivers can be downloaded from HP and others can be downloaded from Microsoft using Windows Update. Having the most current BIOS version and drivers installed on your computer can resolve several issues. To find the BIOS and driver updates available for your computer, check, in the following order, the following locations:.
For instructions on how to update the BIOS of your computer, see one of the following HP support documents:. Updating the BIOS Notebooks. Updating the BIOS Desktops For information and instructions on downloading and updating software and drivers, see the HP support document, Downloading or updating software and drivers for HP computers in English. Perform the following steps to find and install updated software and hardware drivers for updatez computer with Windows To learn how to manage your update preferences, go to the Advanced options section.
In Windows, search for and open Windows Update. If updates are available to download, click Install now. Figure : Click Install now If no updates are currently listed, click Check for updatesand then click Install now after Windows detects available updates. Figure : Check for updates. Click Advanced options to manage your update preferences:. Figure : Click Advanced options. Choose how updates are installed allows you to manage when oprional computer restarts. Select Automatic recommended to have the computer automatically restart after updates download, and install or select Notify to schedule restart to have the computer always prompt you to schedule a restart time after updating.
Defer eoftware allows you to postpone downloading upgrades until the next upgrade windosw, at least for a month. This prevents you from downloading updates as soon as they are available. Give me updates for other Microsoft products when I update Windows downloads updates for other Microsoft apps installed on your computer. Choose how updates are delivered gives you the option to download Windows updates from other computers, which can be faster than downloading updates exclusively from Microsoft.
Turn on Get updates from more than one place to enable peer-to-peer sharing of Windows updates, and then select PCs on my local network or PCs on my local network, and PCs on the Internet to control where your computer can source the updates. HP recommends only getting updates from sources you know and trust. Check for updates checks for the latest updates from Microsoft. View update history shows you a list of what updates were installed and when they were installed.
Figure : Advanced Options menu For more information about using Windows Update, see Updating Drivers and Software with Windows Update Windows 10, 8 in English. In Windows, search for and open the Control Panel. Figure : Control Panel. Figure : System and Security. Important updates installs security updates or updates that are important to the health of your computer.
Optional updates allows you to select driver updates or updates that are optional. It is a good idea to download and install optional driver updates, especially if opyional have changed the Windows edition on your computer. Figure : Windows Update. Control Panel Home takes compufer back to the main Control Panel. Change settings enables you to set the computer to automatically install updates.
View update history checks to ensure that all important updates were installed. Restore hidden updates shows the restored updates so they can be installed. Installed updates shows installed updates; you can uninstall or change the installed updates. Add features to Windows 8 shows a User Account Control box verifying if you want to allow the following optional software updates install windows computer minute yoga to make changes to this computer. Step 3: Using HP Support Assistant to find updates automatically in Windows.
HP personal computers with Windows come with HP Support Assistant installed. You can use HP Support Assistant to automatically find and install the latest updates for your computer. If needed, you can install the latest version of HP Support Assistant from the HP Support Assistant site in English. Follow these steps to open the HP Support Assistant and check for software and driver downloads:. In Windows, search for and open HP Support Assistant. If new updates are available, make sure the checkbox next to each update is checked and click Apply to begin downloading and installing the updates.
For more information about configuring and using HP Support Assistant, see HP PCs - Using HP Support Assistant Windows 10, 8, 7 in English. Step 4: Using Windows 10 or Windows 8 Power troubleshooter. You can run the Power troubleshooter to adjust your computer's power settings. The Power troubleshooter checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode.
Adjusting these settings can yova you conserve power and extend your computer's battery life. In the Opyional Panel Search field, type troubleshooting. Figure : Minuts If asked for an administrator password or confirmation, type the password or provide the confirmation information. Figure : Improve power usage A Detecting Issues window displays while Windows detects and attempts to fix any issues. Figure : Detecting issues After troubleshooting is complete, close the troubleshooter, or click Explore additional options if needed.
If winsows computer does not go into sleep mode properly, the power light remains lit and the fan continues to run, use the following steps to Step 1: Change the Windows Update Services setting. Change the Update Services setting optional software updates install windows computer minute yoga Automatic Delayed Start to Manual. In Control Panelselect Administrative Toolsand then open Services.
Scroll down to Windows Update and double-click it to bring up its properties. Change the Startup Type to Manualand click OK. Step 2: Install version 9 or 10 of the Intel Management Engine Interface MEI driver. Download the MEI driver version 9 or 10 from the Driver-Chipset section. Install the MEI driver. If you receive a dialog warning about replacing a newer version of the software, accept it. You do not need to uninstall version 11 before installing version 9 or An existing version of the driver must be installed in order to install version 9 or If an MEI driver, version 9 or 10, is not listed, download and install the appropriate driver from Intel.
Step 3: Run troubleshooter package. Download the Windows 10 Show or Hide Updates troubleshooter package. Doing this blocks your system from automatically reinstalling or showing updates for version 11 of the MEI driver. Step 4: Reset the Update Services setting. Change the Windows Update Services setting from Manual back to Automatic Delayed Start. Step 5: Restart your computer. Restart your computer to complete the process. The computer wakes from sleep mode unexpectedly.
If your computer wakes from sleep mode unexpectedly, see the information in this section to prevent hardware devices from waking the computer. This video shows how to troubleshoot your computer when it wakes from sleep mode unexpectedly. Step 1: Changing device settings in Windows. Some device settings can cause the computer to return from a power savings state unexpectedly. This can cause the computer to wake from sleep mode for no apparent reason. Activity from devices such as a Wireless Mouse, Network, or High Definition Audio can cause the computer to wake.
Network activity can cause the network hardware to wake the computer, especially when the network is always on like cable and DSL connections. Use the following steps to prevent hardware devices from waking the computer:. If you are using an optical mouse, select Mice and other pointing devices. If the computer is using an "always-on" Internet connection, select Network Adapters.
To check the high definition audio settings, click Sound, video, and game controllers. Figure : Selections in the Device Manager window Double-click the name of the device to open a Properties window. If the Power Management tab is available, proceed to the next step. If the Power Management tab is not available, click the Change Settings button. The same Properties window opens with the Power Management tab available. Click the Power Management tab, and remove the check next to Allow this device to wake the computer.
You might need to do this for each of the devices listed in the previous step, mice, keyboards, and sound. Figure : Allow this device to wake the computer selection in the Power Management tab. If you prevent the mouse from being able to wake the computer, you can still wake the computer using the Sleep button on the keyboard or the power button on the front of the computer. Click OKclose the open windows, and then restart the computer.
Step 2: Checking for a problem with a connected device in Windows. Use these steps to check for a problem with the devices connected to the computer. Disconnect all non-essential connected devices printers, scanners, USB drives, etc. Restart aoftware computer with only the original mouse, monitor, and keyboard connected. Replace one device optional software updates install windows computer minute yoga test yogz see if the issue occurs again. Continue adding devices and testing until you find the device that is causing the problem.
For instructions on downloading and updating antivirus applications and definitions, and running a virus scan, refer to the HP support document Resolving and Preventing Viruses on Your Computer Windows 10, 8 in English. Step 4: Scanning for malware. Windows Defender helps to prevent malware from infecting your computer in two ways:.
Real-time protection: Windows Defender notifies you when malware tries to install itself or run on your computer. It also windowd you when applications attempt to change important settings. Scanning options: You can use Windows Defender to scan for malware that might be installed on your computer and to automatically remove or temporarily quarantine anything that is detected during a scan.
In Windows, search for and open Windows Defender. Check the Windows Defender screen for harmful or unwanted software on your computer. If Windows Defender detects potentially harmful or unwanted softwarewinows names and details of the software display on the opening screen. Use this information to decide whether to remove or temporarily disable the software. If Windows Defender does not detect potentially harmful or unwanted softwareno action is required.
Figure : Windows Defender opening screen Run a scan of your computer with Windows Defender. You can run a quick scan or a full scan looking for malware. A full scan might cause your computer to run slowly until the scan is complete. A quick scan checks the places on the hard disk drive that malware is most likely to infect. To run a quick scan, click Quickand then click Scan now.
A full scan checks all files on your hard disk drive and all currently running programs. If you suspect that malware has infected your computer, run a full scan. To run a full scan, select Fulland then click Scan now. Figure : Scan options. If the computer does not go into sleep or hibernate modes, use the following steps in order to troubleshoot. This video shows how to troubleshoot your desktop or laptop if it will not go into sleep or hibernate mode.
Step 1: Changing the power settings in Windows. In Windows, search for and open Power Options. Select one of the available plans, Power saverBalancedor High performance and click Change plan settings. Figure : Power Options window In the System Settings window, configure the desired behavior of the Power button, the Sleep button, and the display panel lid, for when it is running on battery power and for when it is plugged into a power source.
If the optional software updates install windows computer minute yoga still exists, see Disabling hybrid sleep in Windows. For instructions on how to update the BIOS of your computer, see minkte of the following HP support document:. Updating the BIOS Notebooks in English. Updating the BIOS Desktops in English For information and instructions on downloading and updating software and drivers, see the HP support document, Downloading or updating software and drivers for HP computers in English.
If Windows Defender detects potentially harmful or unwanted softwarethe names and details of updayes software are displayed on the opening screen. To run a full scan, select Full and then click Scan now. Use the following instructions to eliminate the need to use a password when resuming from sleep. This video shows how to turn off the password requirement when you return from sleep mode in Windows 8.
Updating the settings in Windows to not require a password on wake. The following are instructions to not require the password on wake. In Windows, search for and open Power options. Figure : Require a password on wakeup. Figure : Change settings that are currently unavailable Select Don't require a passwordand then click Save changes. Figure : Don't require a password.
The hybrid sleep domputer might cause an issue with the sleep mode. This video shows how to disable hybrid sleep in Instakl 8. Click Change plan settings for the power plan that is selected. Figure : Power Options window. Figure : Notebook windlws Change advanced power settings selection in the Edit Plan Settings window.
Figure : Desktop computers: Change advanced power settings selection in the Edit Plan Settings window. Figure : Notebook computers: Allow hybrid sleep selection in the Power Options window. Sleep: Press the Sleep key on the keyboard, or click Sleep from the Power menu Windows 10or under the Shut down menu in Windows 8 to put the optional software updates install windows computer minute yoga in sleep mode. Closing the display panel on a notebook can also put the notebook in sleep mode. Sleep mode saves the state of all open applications to memory, then powers down both the display panel and hard disk drive.
Only enough power is used to maintain the data in the memory. Restoring from sleep mode happens quickly, in most cases in a matter of seconds. Sleep mode is useful when you need to pause the computer for a short time. However, mibute a notebook, maintaining the power to the memory modules can drain a battery if the notebook is not plugged in. Hibernate: Click Hibernate if available from the Power menu Windows 10or under the Shut down menu in Windows 8 to put the computer in hibernate mode.
Hibernate saves the state of all open applications to the hard disk, then completely powers off the computer. The computer consumes no power while in hibernate mode. When you restart the computer, the previous state of all open applications is restored. Restarting from hibernate mode might take longer than restarting from sleep mode. Use hibernate when you do not need your computer for an extended period of time.
Back to product home page. Europe, Middle East, Africa. Asia Pacific and Oceania. HP was unable to find your product:. Automatic Detection - Product Not Detected. Why was my product not detected? Optional software updates install windows computer minute yoga reasons why the results might have not been as expected:. Your HP Product is not supported by this tool. Your directly connected product is turned off.
Your directly connected product is in sleep mode. The USB or parallel cable is not connected. Your wireless printer is not turned on or properly connected on the product. Products appear in the list that you no longer use or are no longer connected or networked. HP Products not supported. The following product categories are windoas included at this time:. Keyboards, accessories, and options. Monitors and flat panels. Note: Some older products may not be supported at this time.
Some browser settings may prevent you from using this and other ActiveX-based tools. Handhelds are detected through PC-based ActiveSync. Operating System - Windows 7, Windows 8, Windows 8. Checking for the latest service version. Additional software is needed to continue. This will take approximately 2 minutes. Click the button to install and then follow the on-screen instructions yoag. Note: This tool detects HP Printers and PCs running Windows 7, 8 and See the full instructions.
Your product is being detected. We detected the devices below:. Solution and Diagnostic Data Collection. Hardware and software diagnostics. Number of pages printed. HP Support Solutions Framework - Windows Service, localhost Web server, and Software.
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Lenovo Companion: App for Lenovo Devices. • See and hand-select which system updates you want to install Stay up-to-the- minute with the latest tech news and. HP PCs - Sleep and Hibernate Issues (Windows 10 to download and install optional driver updates, screen for harmful or unwanted software on your computer. Lenovo Companion: App for Lenovo Devices. Filtra per specifiche. • See and hand-select which system updates you want to install recommended and optional.